Email [email protected]and I will get back to you. Including your iPhone model and iOS version helps me answer faster. The questions below cover most of what comes up.

I deleted a photo by accident

It is recoverable. Swoopix deletes through Apple's own Photos confirmation, so removed items go to Photos → Albums → Recently Deleted, where iOS keeps them for 30 days. Open that album, select the photo, and tap Recover.

Will Swoopix delete anything without asking?

No. Photos you swipe away are staged in Trash Review, which you confirm yourself. iOS then shows its own system deletion confirmation. Nothing leaves your library without two explicit approvals.

Managing or cancelling a subscription

Subscriptions are billed by Apple, not by me, so they are managed in iOS Settings: tap your name at the top, then Subscriptions, then Swoopix. You can cancel there at any time. Cancelling before a free trial ends means you are not charged.

Restoring a purchase on a new device

Open Swoopix, go to Settings → Restore Purchases, and sign in with the same Apple Account you bought with. Pro access is tied to that Apple Account.

Refunds

Refunds for App Store purchases are handled by Apple. Request one atreportaproblem.apple.comusing the Apple Account that made the purchase.

Do my photos leave my phone?

No. All photo analysis — duplicates, blurry detection, screenshot recognition — runs on your device. The privacy policy has the detail.

Scanning is slow, or my phone gets warm

A first full scan of a large library is real work, and Swoopix deliberately slows itself down when the device warms up rather than pushing through. Leaving the app open on the preparation screen while it finishes is the fastest path. Progress is saved continuously, so closing the app does not restart the scan.

What is free, and what needs Pro?

Scanning your library and seeing every result is free, along with up to 50 reviews per day. Pro unlocks bulk actions — clearing a whole duplicate set or smart list at once — and starting review sessions from the smart lists.

Still stuck?

Write to [email protected]with what you were doing and what happened, and I will help.

Swoopix is not affiliated with or endorsed by Apple. iPhone and App Store are trademarks of Apple Inc.